We usually fulfill and ship your order within 1-2 business days if the full order is in stock. Following dispatch of the...

Once you place your order, a confirmation email is typically sent within 10 minutes to let you know that we&#x2019;ve received it and are preparing your jewelry for shipping.After your order is placed, it will usually be dispatched within 1-2 business days if all items are in stock. If an item is out of stock, you will either see a notification at checkout or our team will contact you to inform you of the expected fulfillment time.Most orders are shipped on weekdays. Orders placed on Friday will be shipped on Monday at the earliest. If you haven&apos;t received a confirmation email within two business days, please follow these steps:<ul><li dir="ltr" style="text-decoration:none;">Check your email for messages from support@vacier.com or au.support@vacier.com &#x2014; it could be either the original confirmation or a notice about shipping delays.</li><li dir="ltr" style="text-decoration:none;">Look in your Spam/Junk folder&#xA0;&#x2014; automated emails may be redirected here.</li><li dir="ltr" style="text-decoration:none;">Clear your inbox storage&#xA0;&#x2014; full inboxes may block new emails.</li><li dir="ltr" style="text-decoration:none;">Check any other email addresses you may have used&#xA0;&#x2014; you might have entered a different address at checkout.</li><li dir="ltr" style="text-decoration:none;">Review SMS messages&#xA0;&#x2014; if you provided your phone&#xA0;number at checkout, you might find an update there. If you&apos;ve followed these steps and still haven&apos;t received a confirmation, contact us with your full name, email address, and shipping address. Our team will resend the confirmation and help with any further questions.</li></ul># where is my order # cargo

Where is my order / shipping confirmation?

We offer order tracking for all our packages. If you have opted for DHL Express shipping, you can track your order...

We offer order tracking for all our packages.&#xA0;If you opted for Express Shipping, you can track your parcel using&#xA0;<a href="https://www.fedex.com/en-au/tracking.html">Fedex AU</a>.&#xA0;In case you have chosen Tracked Letter, you cant rack your parcel using the universal tracking sites like <a href="http://parcelsapp.com/en">ParcelsApp.com</a>.If your order is being shipped to Australia you may track it via <a href="https://auspost.com.au/mypost/track/search">AU Post</a> and if your order is being shipped to New Zealand, you may track it via <a href="https://www.nzpost.co.nz/tools/tracking">NZ Post</a>.&#xA0;

Where can I track my order?

If you need to make changes to your order, please contact us as soon as possible with your request. Unfortunately...

We would be happy to help you make any necessary changes to your order, including updates to your delivery address. Please provide the following details to&#xA0;<a href="mailto:au.support@vacier.com" rel="noopener noreferrer" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: rgb(255, 255, 255); color: var(--main-primary); text-decoration: none !important; font-family: Inter, &quot;Helvetica Neue&quot;, Arial, Helvetica, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap;" target="_blank">au.support@vacier.com</a> as soon as possible to ensure the quickest resolution: What we need:<ul><li dir="ltr" style="text-decoration:none;">Order Details:&#xA0;Your order number, full name, and the email address used for the purchase.</li><li dir="ltr" style="text-decoration:none;">Change Request:&#xA0;Include as much information as possible about the changes you&#x2019;re requesting, such as the new delivery address (please use the Latin alphabet for address changes). </li></ul>What happens next:<ul><li dir="ltr" style="text-decoration:none;">If your order&#xA0;hasn&#x2019;t been shipped yet, we&#x2019;ll do our best to apply the changes or cancel the order. You will receive an email confirmation with the updates. If you don&#x2019;t see the confirmation, please contact us for manual confirmation.</li><li dir="ltr" style="text-decoration:none;">If your order has already&#xA0;been packed and shipped, unfortunately, we may not be able to make any changes or cancellations. However, if the delivery fails, the package will be returned to us, and we can send it to the correct address free of charge.</li></ul> If this causes an issue, don&#x2019;t hesitate to let us know &#x2014; we&#x2019;ll work on a solution for you.can i change the size , can i change the address , shipping address , update address&#xA0;

How Can I Change or Cancel My Order After Placing It?

If your goods arrive damaged, please keep all packaging materials and notify us within 3 days with a picture of the...

We&#x2019;re truly sorry if your product arrived damaged. We take great care to ensure the quality of our products, but sometimes, mishandling during shipping can lead to damage. To help us process a replacement quickly, please send us the following: <ul><li dir="ltr" style="text-decoration:none;">Your order number and delivery address (so we can verify your purchase)</li><li dir="ltr" style="text-decoration:none;">Clear photos of the damaged product, its packaging, and any notes from the carrier</li></ul> Once we have this information, we&#x2019;ll issue a free replacement and send you an email confirmation. You&apos;ll also receive a shipping confirmation with tracking details. We&#x2019;ll cover all the shipping costs for the replacement, so please double-check the address in the confirmation email and ensure there&#x2019;s a mailbox or secure delivery area with your name to avoid any future issues. We are dedicated to ensuring you receive a product in perfect condition, and we will resolve this matter promptly.guarantee , warranty , damaged , broken , water , waterproof&#xA0;

What should I do if I receive a damaged product?

If you have received a wrong product, please reach out to us by submitting your order number, a picture of the wrong...

We&#x2019;re very sorry if you received the wrong item! To process a replacement quickly, email us at&#xA0;<a href="mailto:au.support@vacier.com">au.</a><a href="mailto:au.support@vacier.com">support@vacier.com</a>&#xA0;with the following details:<ul><li dir="ltr" style="text-decoration:none;">Order number, full name, and shipping address</li><li dir="ltr" style="text-decoration:none;">A picture of the incorrect item and its packaging</li><li dir="ltr" style="text-decoration:none;">The name of the correct item that should have been sent</li></ul> Once we receive this information, we&#x2019;ll promptly send you a free replacement. Our goal is to ensure you receive the correct Vacier jewelry as soon as possible.

What should I do if I received the wrong item?

If you have received your order, but some items are missing, please reach out to us by submitting your order number...

We sincerely apologize if an item is missing from your order. While we strive for accuracy in our fulfillment process, mistakes can occasionally happen during packing or an item might go missing in transit. To help us resolve this quickly, please provide the following:<ul><li dir="ltr" style="text-decoration:none;">Your order number</li><li dir="ltr" style="text-decoration:none;">Photos of the package, the items you did receive, the packaging, and the packing slip, if available</li><li dir="ltr" style="text-decoration:none;">Your full address and contact details</li></ul> Once we receive these details, we&apos;ll take immediate action to investigate with our warehouse or the shipping carrier and arrange a replacement for the missing item. Rest assured, we are committed to making sure you receive everything you ordered and will work swiftly to fix this issue.

What should I do if the item is missing from my order?

Please check if you have placed two orders, one after another. If that's the case, there is a chance your orders were...

We&#x2019;re sorry if your order appears as canceled &#x2014; we do not cancel orders without reason and will always fulfil orders placed through our store.If you placed more than one order on the same day and they appear as canceled, it might be because: <ol><li dir="ltr" style="text-decoration:none;">Duplicate Orders: Our system may have automatically combined the orders into one. This could cause the previous orders to show as canceled.</li><li dir="ltr" style="text-decoration:none;">New Order Number: You should receive a new combined order number in a format like &#x201C;#FirstOrderNumber_#SecondOrderNumber_OM.&#x201D; Check your email for this.</li><li dir="ltr" style="text-decoration:none;">Spam Folder: If you haven&#x2019;t seen any emails about this, check your spam/junk folder for updates.</li></ol> If you only placed one order and it shows as canceled, it could be due to ordering from the wrong market. For instance, if you&#x2019;re a US or Australian customer purchasing from a European store, your order may have been transferred to the appropriate market&#x2019;s online store, but will still be shipped without issue. If you&#x2019;re still unsure, please provide your order number, full&#xA0;name, and email address, and we&#x2019;ll assist you.

Why does my order show as canceled when I didn't request it?

If you would like to know when will you receive your order from the date when you make a purchase, you can refer to...

Please note that delivery times are calculated from the date your order is fulfilled (shipped), not the date it was placed. To estimate when you&#x2019;ll receive your order, please refer to our Shipping Policy, which provides details about delivery times.Please remember to exclude the day you place the order, weekends, and holidays when calculating the estimated delivery time.Some delays may occur due to carrier issues, so we appreciate your understanding.

When will I receive my order if I order today?

You don’t need an account to shop with us — in fact, we don’t offer account logins on our website at this time. But no worries! All of your order details and records are safely stored on our end. So if you ever have a question about a past purchase o

You don&#x2019;t need an account to shop with us &#x2014; in fact, we don&#x2019;t offer account logins on our website at this time.But no worries! All of your order details and records are safely stored on our end. So if you ever have a question about a past purchase or need help with anything, just reach out to our customer support team. We&#x2019;re always here and happy to help.

Do I Need an Account to Order?

AU Help Centre

If you're having concerns about your order, here you can find the general information that may help with your purchase at Vacier.

Orders

How long will shipping take to my country?

Do I have to pay Customs Fees?

What happens if my package is delayed or lost in transit?

What should I do if my delivery attempt failed?

There has been a Delivery attempt, and then the parcel was returned to the sender. What should I do?

What should I do if my order hasn’t arrived on time?

What if my order says it’s delivered, but I haven’t received it?

I don't know where my package is. What should I do?

My order is not showing any tracking updates for days. What should I do?

Can you help me get my order before a specific date?

How can I ensure my parcel is sent to an alternate address in the event of a non-delivery?

Shipping

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Will Vacier release a white or rose gold Women's collection?

Are any pieces from the Women’s collection made of Silver 925?

What makes the Women’s collection unique if other Vacier products are unisex?

Are Vacier hoops/earrings sturdy enough to be kept in a purse?

How can I style Linear earrings for formal occasions?

Are Vacier hoops heavy?

Do Vacier earrings come with a pouch or box?

Is there a warranty for lost earrings?

Can Vacier’s Linear or Fluid Rings be worn by men?

Are Vacier Women's rings suitable for formal or casual occasions?

Where is the Vacier logo engraved on Women’s Rings, Cuffs, and Hoops?

Do Vacier Women’s Rings, Cuffs, and Hoops have a polished or brushed finish?

Are there sets available in the Women’s collection?

Can I mix items from the Women’s collection with the Men’s collection?

Women's Collection

What material is your Jewelry made of?

What is your Wallet made of?

When Will Vacier Restock Sold Out Items?

How can I clean and take care of my Jewelry?

Can you customize or engrave my Jewelry?

Are your products Waterproof? Can they tarnish or break?

What color of the Jewelry is available?

I just had an issue with my product. Can I get it replaced?

Is it possible to make my own set of products?

Can I remove the dangling part/tag/extension chain from your chain bracelets?

Where can I find the detailed product description?

Can I create a couple’s set with Vacier rings?

General

What Are the Sizes of Vacier Cuffs and Rings?

How to Adjust and put on/off my Cuff or Ring?

How Do I Choose the Right Size for a Vacier Chain Bracelet?

What's the size of your Necklaces?

What is the Thickness/ Width of Vacier Jewelry?

What's the difference between the Unisize set and Minimal Unisize Set?

Do pendants have "Vacier" on both sides?

How do I adjust my Vacier Jewelry?

Unisex Collection

Products and Sizes

What is your Return policy and how can I return my items?

How can I track my return and refund?

I changed my payment card in the meantime. Can you send a refund to another card/account?

If I paid with PayPal, do I have a limit in receiving a refund?

Returns, Refunds, and Exchanges

What payment options are available, and are they safe?

Do you offer Payment on Delivery?

Payments

Do you have a physical store? Where are you located?

Is your jewelry only for men?

Where do I enter my code to get the fourth item for free?

How to Get a Discount and What to Do If You Don’t Receive Your Code

Can I Stack Discounts or Store Credit Codes?

What should I do if I emailed/messaged you several times, but still did not receive a response?

Other