We ship worldwide and can you can out more details on our shipping page here. You can purchase from this website...

We ship to Australia and New Zealand from our warehouse in Melbourne. If you need shipping to Australia or New Zealand go to our Australian website&#xA0;<a href="https://au.vacier.com/?SkipCozyRedirect=yes" title="www.vacier.com">here</a>. If you need shipping to South and North America go to our US website <a href="https://us.vacier.com/?SkipCozyRedirect=yes" id="isPasted" title="us.vacier.com">here</a> and if you need shipping to Europe, please visit our EU website <a href="https://vacier.com/">here</a>.&#xA0; <div style="text-align: center;">SHIPPING&#xA0;</div><div style="text-align: center;">(From Melbourne)</div> Tracked Letter&#xA0;<table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;">AUSTRALIAN SHIPPING&#xA0;</td><td style="width: 50.0000%;"><table id="isPasted"><tbody><tr><td>NEW ZEALAND SHIPPING</td></tr></tbody></table></td></tr><tr><td style="width: 50.0000%;">Tracked Letter &#x2014; $10.90 AUD</td><td style="width: 50.0000%;"><table id="isPasted"><tbody><tr><td>Tracked Letter &#x2014; $11.80 NZD</td></tr></tbody></table></td></tr><tr><td style="width: 50.0000%;"> </td><td style="width: 50.0000%;"> </td></tr><tr><td style="width: 50.0000%;">Shipping Time&#xA0;</td><td style="width: 50.0000%;">Shipping Time&#xA0;</td></tr><tr><td style="width: 50.0000%;">Melbourne (2-4 business days)&#xA0;</td><td style="width: 50.0000%;">New Zealand Main Areas (6-12 business days)&#xA0;</td></tr><tr><td style="width: 50.0000%;"><table id="isPasted"><tbody><tr><td>Sydney (3-6 business days)</td></tr></tbody></table></td><td style="width: 50.0000%;">New Zealand Remote (7-18 business days)&#xA0;</td></tr><tr><td style="width: 50.0000%;">Brisbane (3-7 business days)&#xA0;</td><td style="width: 50.0000%;"> </td></tr><tr><td style="width: 50.0000%;">NSW Country (3-6 business days)&#xA0;</td><td style="width: 50%; text-align: justify;"> </td></tr></tbody></table>

How long will shipping take to my country?

All import Duties & taxes are paid within the European Union. Import duties and taxes for shipments outside the...

For orders within the European Union (EU), all import duties and taxes are covered. For shipments outside the EU, customers may be responsible for import duties, taxes, or fees upon arrival in their destination country. These fees vary based on local laws and are the customer&#x2019;s responsibility. We recommend checking your country&#x2019;s import policies before ordering.

Do I have to pay Customs Fees?

If you placed your order with DHL Express, your parcel should not be delayed. However, if you are having any kind of...

We are committed to ensuring that your orders arrive on time. However, once your order leaves our warehouse, it is in the hands of the shipping company. While we do not directly control final-mile delivery, we will do our best to obtain updates from the shipping carrier in the event of a delay. <h3 dir="ltr" id="steps-to-take-if-your-package-is-delayed-or-lost">Steps to Take If Your Package Is Delayed or Lost</h3><ol><li dir="ltr" style="text-decoration:none;">Check Shipping Time: First, verify if the estimated shipping time (as indicated in your order confirmation) has passed. Some carriers may not provide updates until the order has been delivered.</li><li dir="ltr" style="text-decoration:none;">Gather Information: If you contact the shipping carrier for updates, please provide them with any relevant information they may require. Note that some carriers may not offer support in English, which could complicate direct communication.</li><li dir="ltr" style="text-decoration:none;">Express Shipping Orders (FedEx): If your order was shipped via an Express service (such as FedEx), please contact us directly. We are happy to assist you in issuing a replacement for your order.</li><li dir="ltr" style="text-decoration:none;">Postal Service Orders (e.g., AU Post, NZ Post): For orders being delivered by a postal service, we can file a claim with the carrier if tracking information has not been updated by the 15th business day since the order was shipped.<ul><li dir="ltr" style="text-decoration:none;">Please confirm your full address with us to prepare a free replacement.</li><li dir="ltr" style="text-decoration:none;">We encourage you to remind us near the 15th business day if the issue persists.</li></ul></li></ol> <h3 dir="ltr" id="isPasted">Our Commitment</h3>We apologize for any inconvenience caused by postal service delays and appreciate your understanding and patience. Your satisfaction is our priority, and we are here to assist you every step of the way.

What happens if my package is delayed or lost in transit?

In case of a failed delivery attempt, the package may sometimes be redirected to the nearest service point. We kindly...

If a delivery attempt has failed, here&#x2019;s what you can do:1. Contact Your Local Postal Service:<ul><li dir="ltr" style="text-decoration:none;">Reach out to your local postal service to locate your package. They may have information on where the package was redirected, often to the nearest service point or post office. </li></ul>2. Check the Tracking Information:<ul><li dir="ltr" style="text-decoration:none;">Visit your local postal carrier&#x2019;s website or use a universal tracking site to gather further details about the status of your package. </li></ul>3. Arrange a Redelivery or Pick-up:<ul><li dir="ltr" style="text-decoration:none;">If your package was redirected to a service point, you can usually arrange for redelivery or pick up the package at the designated location. Make sure to check if there&#x2019;s a deadline for pick-up. </li></ul>4. Look for a Delivery Notice:<ul><li dir="ltr" style="text-decoration:none;">Check your mailbox or doorstep for a delivery notice left by the courier, which may include instructions for picking up your package or requesting a redelivery. </li></ul>5. Verify Your Address:<ul><li dir="ltr" style="text-decoration:none;">Double-check the delivery address you provided during checkout. If the address was incorrect or incomplete, it might have caused the failed delivery. Contact the&#xA0;postal service or us to update your address and arrange a new delivery attempt if possible. If you&apos;re unable to resolve the issue through your local postal service, reach out to our support team with your tracking number, and we will assist you in locating your package.</li></ul>

What should I do if my delivery attempt failed?

Please reach out to us via support@vacier.com, confirming the shipping address, and supplying your order number...

Please reach out to us via <a data-fr-linked="true" href="mailto:au.support@vacier.com,">au.support@vacier.com,</a>&#xA0;confirming the shipping address, and supplying your order number. Our team will assist you with redelivering your order.

There has been a Delivery attempt, and then the parcel was returned to the sender. What should I do?

In case you have chosen Regular Tracked Shipping for your order, please note that the post office may experience a...

If your order hasn&apos;t arrived within the expected delivery time, please follow these steps: <ol><li dir="ltr" style="text-decoration:none;">Check Tracking Information: Use the tracking link provided in your order confirmation to monitor its status. Remember that shipping times do not include weekends and holidays.</li><li dir="ltr" style="text-decoration:none;">Assess the Delay: If the tracking information hasn&#x2019;t been updated or if more than a few extra business days have passed beyond the estimated delivery window, please reach out to us for further assistance.</li><li dir="ltr" style="text-decoration:none;">Inspect Your Delivery Points: Check your mailbox and any usual collection points, as items are seldom delivered personally. Additionally, inquire with household members or neighbors to see if they have inadvertently collected your parcel.</li><li dir="ltr" style="text-decoration:none;">Contact Local Postal Service: If you&#x2019;re still unable to locate your package, consider contacting your local postal service directly for more detailed information that may not be accessible to us.</li><li dir="ltr" style="text-decoration:none;">Customs Clearance: If your parcel is being held in customs, please wait for customs officials to contact you regarding collection.</li><li dir="ltr" style="text-decoration:none;">Provide Your Address: If there is a significant delay beyond the estimated delivery date, please provide your full address, including any apartment number, to help us assist you more effectively.</li></ol> Important Note: Some parcels may experience slight delays due to customs clearance or high parcel volumes, especially during holiday seasons. We appreciate your patience and are committed to assisting you every step of the way.

What should I do if my order hasn’t arrived on time?

In order to locate your parcel, please head over to ondemand.dhl.com and enter the required information from your...

If your order status indicates it has been delivered but you have not received it, please follow these steps based on the delivery method:<h3 dir="ltr" id="---if-your-order-is-being-delivered-by-post-office">&#xA0; &#xA0; &#xA0; If Your Order is Being Delivered by Post Office</h3><ol><li dir="ltr" style="text-decoration:none;">Wait an Additional 3 Business Days: Sometimes tracking may indicate &apos;delivered&apos; before the parcel actually arrives.</li><li dir="ltr" style="text-decoration:none;">Check Your Delivery Location: Inspect the usual place where you receive letters, as the parcel is likely in your mailbox and may not be delivered personally.</li><li dir="ltr" style="text-decoration: none;">Ask Family and Neighbors: Inquire if anyone in your household or neighbors accidentally picked up the parcel. Look for the black bubble mailer that your items should arrive in.</li><li dir="ltr" style="text-decoration:none;">Verify Delivery Location with GPS: Many tracking systems provide GPS coordinates for the delivery location. You can find this information through the tracking link (e.g., parcelsapp.com) or by contacting your local post office.</li><li dir="ltr" style="text-decoration:none;">Contact the Delivery Service: Reach out to the delivery service responsible for the final/local delivery noted in the tracking link. They may have additional information that can help locate your package.&#xA0;This would be highly useful, as in case they lack English-speaking support, they may be able to provide you with more information that is not available to us.</li><li dir="ltr" style="text-decoration:none;">Confirm Your Delivery Address: Double-check your delivery address with us, including any apartment or suite numbers, to ensure there are no issues with the address on file.</li><li dir="ltr" style="text-decoration:none;">Follow Up with Us: If your order is still not located after these steps, please contact us within 3 business days for further assistance. If Your Order is Being Delivered by Express Courier (FedEx)<ol><li dir="ltr" style="text-decoration:none;">Check Your Delivery Location: Inspect the area where you normally receive letters and ask household members if they have seen a black bubble mailer.</li><li dir="ltr" style="text-decoration:none;">Utilize FedEx Customer Support: Go to FedEx&#x2019;s official&#xA0;<a href="https://www.fedex.com/en-us/customer-support.html" style="text-decoration:none;">customer support page</a>&#xA0;and enter your tracking number in the chat box for more information.</li><li dir="ltr" style="text-decoration:none;"><img src="https://attachments.gorgias.help/0l9dY2VXOexrZkLp/hc/gpGJBxpKJZ7YXZA5/2024100311-80972bf0-26b4-437b-8b85-fe1f35632fd0-943751a8-0b0a-45e3-9530-4b4c24cd2c8e.png" width="414" height="168" class="fr-fic fr-dii"></li><li style="font-size: 16px;">Contact Customer Support </li><li style="font-size: 16px;">If you cannot recognize the receiver or the proof of delivery evidence, the chat will redirect you to the contact card with the universal contact phone number and regional contact centers. Provide them with detailed information about the actual receiver and the issue you&#x2019;re experiencing. </li><li dir="ltr" style="text-decoration: none; font-size: 16px;">Contact Us: If you still cannot locate your order, please provide us with your order details and the steps you&apos;ve taken so we can assist you further.</li></ol></li></ol>

What if my order says it’s delivered, but I haven’t received it?

Please follow these steps. 🔲 1 Has the estimated delivery date passed?. Check your order and shipping email...

Please follow these steps:1. Has the estimated delivery date passed?Check your order and shipping email confirmation. It should state what the transit time is for your destination. Please note that it states only the business days. Holidays and weekends do not count in for the transit time.2. The estimated shipping time hasn&apos;t yet passed, but there are no tracking updates.Once the order leaves the country of origin, it may not get updated only until it gets in the hands of the local post. Meaning, it may undergo customs clearance, switching between the general and local carrier, and only get updated once it reached the local post.This happens from time to time when the shipping carriers are handling a large volume of parcels, especially during the traditional local and worldwide holidays.&#xA0;We advise that you reach out to our support team in case you are expecting your order for a special occasion, or if the last day of the estimated delivery date is nearby.3. The estimated delivery date has passed, and my order&#xA0;isn&apos;t delivered.There may be some issue with your delivery after it arrived in your country. Please email us by responding to these questions, to facilitate the investigation process:1. Have you had issues receiving regular letters at this address before? How do you usually receive letters at this address? There needs to be a mailbox/mail drop or similar available.2. Confirm your full address, including your apartment number if you live in a flat. The parcel was sent to the address you provided when placing your order. We add this address automatically to the parcels.3. Please check the tracking link you received from us and contact the local post directly. They may have more information that is not available to us and that may help you locate your delivery. Let us know any information they will give you and we will assist you further.mpany&#xA0;

I don't know where my package is. What should I do?

Once the order leaves the country of origin, it may not get updated only until it gets in the hands of the local post...

If your order isn&apos;t showing tracking updates, we are happy to assist! It&apos;s common for packages to have gaps in tracking information, especially after they leave the country of origin. Your package may be going through customs or switching between carriers, which can result in delays, especially during busy shipping periods like holidays.Recommended Steps to Take: 1. Check Business Days:<ul><li dir="ltr" style="text-decoration:none;">Verify how many business days have passed since your order was shipped.</li><li dir="ltr" style="text-decoration:none;">Compare this to the estimated shipping time provided in your order confirmation. </li></ul>2. Allow Time for Delivery:<ul><li dir="ltr" style="text-decoration:none;">If the estimated delivery date hasn&apos;t passed yet, please wait patiently. Tracking updates may be delayed, but your package could still arrive on time.</li></ul> 3. If the Estimated Delivery Date Has Passed:<ul><li dir="ltr" style="text-decoration:none;">Reach out to us via email, and include the following details to help us investigate: - Have you had issues receiving regular mail at this address before? - How do you typically receive mail (e.g., mailbox, mail drop)? - Confirm your full address, including any apartment or flat number. - Double-check the tracking link we provided and contact your local post office. They may have additional details unavailable to us and can help locate your package. Let us know any information you receive from the post office, and we&#x2019;ll assist you further. </li></ul>

My order is not showing any tracking updates for days. What should I do?

We can make changes to the shipping method of your order, as long as the parcel has not left our warehouse. Once...

We can expedite your order by adjusting the shipping method to Express Shipping, but this must be done before it leaves our warehouse. If your order has already shipped, we can no longer modify it. To expedite shipping:<ul><li dir="ltr" style="text-decoration:none;">Contact us immediately&#xA0;if you need faster delivery before your order is processed.</li><li dir="ltr" style="text-decoration:none;">If Express Shipping costs more than Regular Shipping, your original order will be placed on hold until you pay the difference in shipping fees.</li><li dir="ltr" style="text-decoration:none;">Once the additional fee is paid, we will update your order to reflect the new shipping method and release it to the warehouse.</li><li dir="ltr" style="text-decoration:none;">You will receive a new order and shipping confirmation after the update.</li></ul>If you need assistance, please email us at support@vacier.com, use the Help Center chat widget, or click the &quot;Report Issue&quot; button. Shipping Process After Order is Shipped Once the order is in the hands of the shipping carrier, they are in charge of the delivery.&#xA0; <ul><li dir="ltr" style="text-decoration:none;">The order will get delivered within the estimated shipping date as stated in your order confirmation.</li><li dir="ltr" style="text-decoration:none;">Please exclude weekends and holidays from the estimated delivery date.</li><li dir="ltr" style="text-decoration:none;">Express Shipping carrier will get in touch with you via call, email or SMS provided on the order before they arrange delivery.</li><li dir="ltr" style="text-decoration:none;">Regular shipping is handled by your local post office. They usually do not inform the receiver of the delivery via call, email or SMS, but in case they are not able to reach your mailbox, they will leave a paper notice informing you where to pick up the parcel.</li></ul>

Can you help me get my order before a specific date?

If a delivery attempt fails, the local shipping carrier may leave a notice in your mailbox or hold the parcel at the post office before returning it to us. If you see via the tracking link that your order has been returned, please contact us at support@vacier.com so we can assist you with reshipping your order.If your parcel was returned and you want it sent to an alternate address to avoid further delivery issues, we suggest providing the address of a family member, a friend, or another secure location you trust. This helps ensure successful delivery. To expedite the process, please include the following details when providing the new address:<ul><li dir="ltr" style="text-decoration:none;">Full Name</li><li dir="ltr" style="text-decoration:none;">Street and House Number</li><li dir="ltr" style="text-decoration:none;">Apartment, Suite, etc. (if applicable)</li><li dir="ltr" style="text-decoration:none;">State/Province</li><li dir="ltr" style="text-decoration:none;">Postal/ZIP Code</li><li dir="ltr" style="text-decoration:none;">Contact Number</li></ul> Also, ensure that the name on the parcel matches the name on the mailbox at the new address.Once we receive the updated information, we will promptly arrange for your parcel to be reshipped. We appreciate your patience and cooperation in resolving any delivery issues. Your satisfaction is our top priority, and we&#x2019;re here to help ensure your package reaches you safely.

How can I ensure my parcel is sent to an alternate address in the event of a non-delivery?

AU Help Centre

All frequently asked questions about the shipping of your order and delivery times.

Shipping

Where is my order / shipping confirmation?

Where can I track my order?

How Can I Change or Cancel My Order After Placing It?

What should I do if I receive a damaged product?

What should I do if I received the wrong item?

What should I do if the item is missing from my order?

Why does my order show as canceled when I didn't request it?

When will I receive my order if I order today?

Do I Need an Account to Order?

Orders

What is the difference between Vacier’s Men’s and Women’s bracelet/necklace sizes?

What distinguishes Vacier’s Men’s and Women’s Square Chain designs?

Will Vacier release a white or rose gold Women's collection?

Are any pieces from the Women’s collection made of Silver 925?

What makes the Women’s collection unique if other Vacier products are unisex?